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Policy

Policies and Info

JazzBridge Media

  Shipping:

Jazzbrdige ships anywhere in the United States and around the world. USPS media mail (5-10 business days or more) is our standard domestic shipping method. Items usually ship within 24 to 72 hours of the submission of your order except weekends and holidays; all backordered items will ship when the item comes into stock.

Standard Shipping Rates:

  • Standard Domestic Media Mail (USA): $1.00 handling fee per order and  USPS Standard Shipping Rates by weight.  First Class usually within 5-10 business days, occasionally up to 20 business days - shipping to U.S. destinations outside of the continental states may require up to 4-6 weeks for delivery.  Additional USPS optional services provided:
    • USPS Express Mail
    • USPS Parcel Post
    • USPS Priority Mail
    • USPS Global Airmail Parcel Post
    • USPS Global Economy Parcel Post
    • USPS Global Express Mail
    • USPS Global Express Guaranteed
    • USPS Global Priority Mail 
  • UPS - Straight Shipping Rates by Weight with the following options
    • UPS Next Day Air
    • UPS Next Day Air Saver
    • UPS 2nd Day Air
    • UPS 2nd Day Air A.M.
    • UPS 3 Day Select UPS Ground 
  • FedEx: -   $3.00 handling fee per order and  FedEx Standard Shipping Rates by weight with the following options:
    • FedEx Priority
    • FedEx 2day
    • FedEx Standard Overnight
    • FedEx First Overnight
    • FedEx Home Delivery
    • FedEx Ground Service
  • Canada: $1.00 handling fee per order shipped USPS. USPS Delivers within 2-5 weeks. 
  • International: $1.00 handling fee per order shipped USPS. USPS Delivers within 4-6 weeks. Billing address must match shipping address for all international orders.

If after 20 business days (6 weeks if international order) your shipment has not arrived, please contact our customer service department. Shipping delays may occur over observed holidays. Oversize shipments may be subject to additional charges. Djangos.com reserves the right to change the handling fee/shipping rate at any time.

   Returns:

We do not accept returns of: - Any product(s) returned more than 30 days after delivery.

  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition, is damaged, played, or is missing parts. 
  • All returns must have a return sticker and qualified reason for return enclosed with package 
  • Certain returned items may be charged a restocking fee. 
  • Cracked jewel cases will be replaced - email: info@Jazzbridge.com

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you. To return a product: - Complete the return authorization form (click here) - If you have any questions before you make your return, send an email to us or call us at (702) 553-1757 .

Our customer service center is open from 7am to 5pm PST, Monday through Friday. - It may take up to 2 - 3 weeks to process a return upon receipt of the return, as we will try our best to fulfil the replacement product. Promotional Discounts and Returns: - Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

   Privacy Policy:

Personal Information Security and Online Privacy We're committed to the safety of your transactions, utilizing SSL encryption technology to protect your information. Please contact us at info@jazzbridge.com if you have other questions regarding security. We respect your privacy. At no time will we disclose individually identifiable information to any third party unless legally required to do so or we receive your consent to do so. We may share non-individually identifiable information for statistical or demographic purposes with third parties. You may be contacted if you have opted to participate in any of our special offers, promotions, and contests or if additional information is needed to fill your order. We may improve this privacy policy without notice. For the most current information involving our privacy policies, please feel free to email us at info@jazzbridge.com